Washing: Wipe down
For Who: Female
Brand: Master Series
I’m being asked to write a review for something that didn’t arrive. Have no tracking documentation.
Sorry to hear that you haven't received but disappointed that you didn't contact us first before leaving a one star review. We have contacted you privately to resolve but for the benefit of others....
You did not order before Christmas. You ordered in the afternoon of 27th December. The product was sent out on 28th by standard service and Royal Mail attempted delivery on 31st which is the expected timeframe especially given delays in the system following many strikes and Christmas holidays.
You were sent tracking information but seems you did not see. Also seems you lost your order information so perhaps both email are in your spam folder. We have sent details again so you can arrange redelivery. If any future problems please contact and we will do our best to resolve. We always want to provide an excellent service to customers.